Privacy Policy

Last updated: September 5, 2025

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:

• Full name and display name
• Email address
• Phone number
• Profile picture and avatar
• Job title and department
• Company/organization affiliation
• Contact preferences

Usage Data:

• Device information (model, operating system, unique identifiers)
• IP address and location data
• App usage patterns and activity logs
• Feature usage statistics
• Call logs and communication metadata
• Task completion and productivity metrics
• Search queries and interactions

Directory and Communication Data:

• Contact lists and team member information
• Message content and attachments
• Call recordings (when enabled and consented)
• Meeting schedules and participants
• File sharing and document access logs

2. How We Use Your Information

We use your information for the following purposes:

Service Provision:

• Create and manage your user account
• Enable voice and video calling features
• Facilitate team communication and collaboration
• Manage task assignments and project workflows
• Sync data across your devices
• Provide customer support and technical assistance

Communication and Updates:

• Send important service notifications
• Share product updates and new features
• Deliver security alerts and system maintenance notices
• Process feedback and support requests

Security and Analytics:

• Monitor for fraudulent or unauthorized activity
• Improve app performance and user experience
• Conduct research and analytics for product development
• Ensure compliance with legal and regulatory requirements

3. Sharing of Information

We respect your privacy and do not sell your personal data. Information may be shared in limited circumstances:

Service Providers:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Customer support platforms
• Payment processing services
• Email and communication service providers

Legal Requirements:

• Compliance with court orders and legal processes
• Protection of our rights and property
• Prevention of fraud and illegal activities
• Public safety and national security requirements

Business Transfers:

• Mergers, acquisitions, or asset sales
• Corporate restructuring or bankruptcy proceedings

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards:

• End-to-end encryption for all communications
• SSL/TLS encryption for data transmission
• Advanced encryption standards (AES-256) for data storage
• Multi-factor authentication options
• Regular security audits and penetration testing
• Secure API endpoints and data access controls

Administrative Safeguards:

• Employee background checks and security training
• Role-based access controls and principle of least privilege
• Regular security policy updates and compliance reviews
• Incident response and breach notification procedures

Please note: While we employ industry-standard security measures, no system is 100% secure. We continuously work to improve our security practices.

5. Data Retention

We retain your data based on the following criteria:

Active Accounts:

• Personal profile data: Retained while account is active
• Communication history: Up to 3 years or as configured by admin
• Usage analytics: Aggregated data retained for 2 years
• Support tickets: Retained for 1 year after resolution

Inactive/Deleted Accounts:

• Account deletion: Data removed within 30 days of request
• Legal compliance: Some data may be retained for up to 7 years
• Backup systems: Data may persist in backups for up to 90 days
• Anonymized analytics: May be retained indefinitely

6. Your Rights and Choices

You have several rights regarding your personal data:

Access and Control:

• View and download your personal data
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Restrict processing of your personal data

Communication Preferences:

• Opt-out of marketing communications
• Customize notification settings
• Choose data sharing preferences
• Manage cookie and tracking preferences

Geographic Rights:

• GDPR rights for EU residents
• CCPA rights for California residents
• Other applicable regional privacy rights

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. International Data Transfers

Your data may be processed in countries other than your residence. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certified data protection frameworks

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• In-app notifications
• Email notifications to registered users
• Website announcements
• Updated "Last modified" date

10. Contact Us

For any privacy-related questions, concerns, or requests, please contact us: